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Chris Gardner
Self-made Millionaire, CEO, Author and Motivational Speaker
Session: Opening General Session: Breaking Cycles
Wednesday, May 16
8:30 a.m.–9:30 a.m.
Gardner tells his extraordinary life story thru struggling as a homeless, single-parent and becoming founder and president
of a successful Chicago-based brokerage firm, Gardner, Rich & Company. It is a powerful illustration about the value of perseverance
in the face of difficulty. His story has captured everyone's attention, including Hollywood. Look for a film about his life,
starring Will Smith in December 2006 and don't miss his corresponding book, The Pursuit of Happyness.
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Diana W. Reid
Managing Partner
Beekman Advisors, Inc.
Session: General Session: Servicing at a Crossroads: How Different Firms Face the Changing Market
Wednesday, May 16
9:45 a.m.–11:00 a.m.
Join industry leaders Diana Reid and Jamie Woodwell for an updated case study of four commercial mortgage servicing firms.
The session profiles four very different servicing companies, the roles they play and the products they service. Productivity,
efficiency and other high-level benchmarks are explored to show how different firms are facing today’s changing market. Consider
your own company in the context of today’s market and the different business models it supports.
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Jamie Woodwell
Senior Director, Commercial/Multifamily Research
Mortgage Bankers Association
Session: General Session: Servicing at a Crossroads: How Different Firms Face the Changing Market
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Brad Sevenko
Financial Services Collaboration Strategist
Microsoft
Session: General Session: Spotlight on Microsoft Office 2007
Thursday, May 17
8:30 a.m.–9:30 a.m.
Take advantage of this special opportunity to learn how the latest changes in the newly released updates to Excel, Word and
the other programs of the 2007 Microsoft Office System can improve your business processes. Use workflow and electronic forms
to simplify customer and partner processes to improve information sharing and communications. 2007 Microsoft Office System
presents tremendous opportunities to bring new efficiencies to your firm and to increase employee performance.
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Session: General Session: Running an Effective and Impactful Business
Friday, May 18
9:00 a.m.–10:15 a.m.
Today’s employee typically doesn’t commit to a single business for 20 years. How can we create a more efficient and creative
business environment to attract and retain key staff? Learn more about training managers, planning business meetings, creating
diversity and goal setting principals. Hear helpful tips on communication techniques, motivating employees and giving helpful
critiques.
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